Help & FAQ
Quick answers about your account, billing, privacy, and using the site.
Account
- How do I delete my account?Open the sidebar, click Account, then Manage account. In the Security tab, click Delete account and type "Delete account" to confirm. It is permanent.
- Do I need an account to use just build things?No. You can start using the tools without signing up or signing in. An optional account unlocks additional AI features and better models.
Billing
- How do I cancel my subscription?Open the sidebar, click Account, then Manage account. In the Billing tab, click Manage, then Cancel subscription. You keep access until the end of the period you already paid for.
- How do I switch between Premium and Premium+?Pick the plan you want on the pricing page. Upgrades apply immediately and the difference is prorated. Downgrades kick in at your next billing cycle.
- How does billing work?Plans are billed in advance, monthly or annually, in USD. Subscriptions auto-renew until you cancel, and payments are processed by Clerk.
- What payment methods do you accept?All major credit cards, through our payment processor Clerk. Depending on your region you may also see local payment methods. We do not accept crypto.
- Do you offer refunds?Subscriptions are not refunded for partial months or unused time. The exception: if you forgot to cancel before a renewal, email us within 3 days of the renewal charge and, as long as you have not used paid features since, we refund it.
Privacy & data
- How do I delete my data?There is very little to delete: we do not keep a database of your files or results. To remove your account data, delete your account at justbuildthings.com/account/security.
- Are my uploads stored?No. Uploaded files are sent to the AI model for processing and are not stored on our servers. They are gone once you refresh the page.
- How long are chat messages kept?Live chat widget messages are stored pseudonymously for 1 day, then deleted automatically. AI chat conversations stay in your browser session and disappear when you close or refresh the page.
Using the site
- How do I request a tool or report a bug?Use the request a tool page for ideas, send a quick message through the chat icon in the bottom-right corner, or email support for bugs and detailed requests.
- How do I hide the chat widget?Right-click the chat icon in the bottom-right corner and choose Hide chat widget. To bring it back, click Show chat in the site footer.
Still stuck?
Email support@justbuildthings.com and we will get back to you.